Student Client Relationship Policy

The LSH service is for all students living in private accommodation in Liverpool and studying at our stakeholder institutions. Students can access free, confidential support from LSH Housing Advisors.

We expect clients to

• Keep appointments, or if necessary to cancel them in advance with, where possible, a minimum of 24 hours notice.
• Be respectful and courteous to the advisor, LSH staff and to any parties involved in the complaint.
• Be completely honest.
• Inform the advisor of any changes in circumstances which may be relevant to ongoing support.
• Provide all documentation and evidence  relevant to the case which the advisor requests. This includes tenancy agreements and other relevant correspondence.
• Keep the advisor informed of any developments relating to an ongoing case.
• Clients should actively engage with the advice process and be aware that failure to engage with the advice of the advisor may result in non-resolution and an inability to provide further support.

Failure to keep to these undertakings may mean that advice and support is withdrawn.